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Office of the Registrar Satisfaction Survey

The purpose of this anonymous survey is to learn how students, faculty, staff, alumni,and others who interact with the Office of the Registrar perceive the quality of service provided by our office. Your answers are very important to us. The information you provide will help us in identifying our strengths and areas where we can improve. Thank you for participating!

1.
How is your position at the university or within the community best described?
2.
Was your contact with the Office of the Registrar...
3.
What was the reason for your contact?

4.
The staff member greeted me in a courteous, respectful, and friendly manner.
5.

The staff member responded to my request within 48 hours
by providing an answer or with a status report.

6.
The staff member seemed to understand my needs, displayed suitable knowledge of the office policies and procedures, and gave me clear instructions of the steps needed for resolution.
7.
How would you rate the Office of the Registrar website's effectiveness (www.fgcu.edu/registrar)?
8.
If we did not meet your expectations, we would appreciate any additional comments or suggestions to improve the quality of service provided in the Office of the Registrar.